Help & Support

We're here to help! Find answers to common questions or get in touch with our support team.

Frequently Asked Questions

How do I create a profile?

Click on 'Sign Up' and fill in your details including preferences, religion, mother tongue, email, and password. Our team will verify your profile within 24 hours.

Is my information secure?

Yes, absolutely! We use industry-standard encryption to protect your data. Your personal information is never shared with third parties without your consent.

How do I upgrade to premium membership?

Go to the Premium Membership page and choose a plan that suits you. You can pay securely using credit/debit card, UPI, or net banking.

Can I hide my profile temporarily?

Yes, you can hide your profile from search results anytime from your account settings. Your profile will remain inactive until you choose to activate it again.

How does the matching algorithm work?

Our AI-powered algorithm matches you based on your preferences including age, religion, mother tongue, location, education, and other compatibility factors.

What if I find a fake profile?

Please report it immediately using the 'Report Profile' button. Our team will investigate and take appropriate action within 24 hours.

Can I delete my account?

Yes, you can delete your account anytime from account settings. Please note that this action is irreversible and all your data will be permanently removed.

What is your refund policy?

All premium memberships are non-refundable. We provide access to our platform and features, but we do not guarantee matches or matrimonial success. Refunds are only considered for technical issues like duplicate charges or prolonged service unavailability. Please review our Refund Policy before purchasing.

Still Need Help?

Can't find what you're looking for? Our support team is always ready to assist you.

Contact Support