Refunds are processed ONLY for technical issues that prevent you from using our service. We will consider refund requests in the following cases:

• Duplicate charges: If you were charged multiple times for the same transaction due to a payment gateway error
• Service unavailability: If our platform was completely inaccessible for more than 7 consecutive days due to technical issues on our end
• Feature malfunction: If premium features were completely non-functional for the majority of your subscription period

To request a refund for technical issues:

1. Email us at refunds@shubhmangalvivah.in within 48 hours of the issue
2. Provide transaction ID, screenshots, and detailed description of the technical problem
3. Our team will investigate and respond within 5-7 business days
4. If approved, refund will be processed to your original payment method within 7-10 business days

When you purchase a premium membership, you are paying for:

• Access to premium features: Enhanced profile visibility, unlimited messaging, advanced search filters
• Platform services: Use of our matrimonial platform and its features for the subscribed period
• Verified member database: Access to our verified member profiles
• Customer support: Priority support from our team
• AI-powered matching: Smart recommendations based on your preferences

The following situations are NOT eligible for refunds:

All sales are final. Premium memberships are generally non-refundable.

By purchasing a premium membership, you acknowledge and agree that:

• This is a platform service providing access to features and member profiles
• We do not guarantee, promise, or ensure that you will find a suitable match
• Finding a life partner depends on multiple factors beyond our control
• Success depends on individual efforts, preferences, and compatibility
• Premium features provide enhanced visibility and tools, not guaranteed outcomes
• Refunds are only processed for technical issues as outlined in Section 1

ShubhmangalVivah explicitly disclaims any guarantees, warranties, or promises regarding:

• Finding a suitable life partner or match
• Number of matches you will receive
• Quality or response rate of matches
• Timeline for finding a compatible partner
• Success in establishing a relationship or marriage
• Compatibility with other members
• Verification accuracy of all member information (despite our best efforts)

All premium memberships are valid for the purchased period:

Note: Membership periods are fixed and non-extendable. There are no partial refunds for unused portions of your subscription, even if you find a match or decide to stop using the service.

If your account is terminated due to violation of our Terms & Conditions:

• No refund will be provided for the remaining subscription period
• All access to the platform will be immediately revoked
• Payment made is non-recoverable
• We reserve the right to terminate accounts for policy violations without any refund obligation

You may voluntarily delete your account at any time, but this does not entitle you to a refund for any unused portion of your premium membership.

By purchasing a premium membership, you explicitly acknowledge and agree that:

• You have read and understood this No Refund Policy
• You understand that we do not guarantee matches or matrimonial success
• You accept that all payments are final and non-refundable (except for technical issues)
• You are purchasing access to platform features, not guaranteed outcomes
• You will not dispute charges with your bank/card issuer for reasons related to match quality or quantity
• This policy is part of our Terms & Conditions and legally binding